CVC offer a fresh pair of eyes approach looking at all aspects of a dealership from both point of view of the business and customer.

I know only all too well it is so easy to be blinded and miss opportunities that are right in front of you due to the relentless day to day pressures that running a successful showroom brings.

It is approached in a relaxed manor, no suits found here, as it is all about engaging your teams and using our ‘been there, done it and succeeded’ experience (not the theory), to drive successful results in an ever challenging environment.

Additional to myself, I have available an award winning specialist in Aftersales, plus a Used Car and Vehicle Purchasing Specialist, bringing a combined total dealership experience available of over 100 years.

Example areas covered;

• First impressions & feel

• Sales process

• Enquiry Management

• Telephone call reviews

• Mystery Shopping

• F&I opportunities

• Internet presence and management

• Customer Retention

• Used Car Management

• Stock review & policy

• Purchasing process

• Vehicle photography

• Customer satisfaction

• Aftersales process & opportunities

• Bodyshop / Smart opportunities

• Customer media coverage